Shipping policy

Shipping Policy
📦 Shipping Policy:

Last updated: 10/10/2025

At DriftArt, we work hard to get your order to you as quickly as possible, in perfect condition and with no hassle. Please find our shipping policy below:

📦 Where is my order shipped from?

We ship directly from our international suppliers, located mainly in Spain, North America and Asia. This allows us to offer competitive prices without compromising on the quality of our products.

🌍 Which countries do you deliver to?

We deliver worldwide, including Europe, the Americas, Asia and Oceania. If your country appears as an option at checkout, it means we deliver there.

🌎 International Delivery

We work with trusted international couriers to make sure your order arrives safely and on time. Delivery times may vary slightly depending on your location, customs procedures or courier delays.

📦 International Shipping Policy – LATAM
🌍 Delivery coverage

At DriftArt, we deliver to a number of Latin American countries, including Colombia, Peru and Ecuador.
All orders are processed and dispatched from our international warehouses within the time frames stated on each product page.

Delivery times may vary depending on the destination country, local customs policies and the availability of courier services.

🧾 Documentation required for customs

In some LATAM countries, customs authorities may require the recipient to provide tax or personal identification details, such as:

A tax ID or national ID number (e.g. RUC, DNI, Cédula or RUT).

In certain cases, proof of payment or invoices.

This information is mandatory for the parcel to be released from customs and delivered.

✉️ How we request this information

Once your order has been dispatched, our team may contact you by email (at the address provided at checkout) to request the details required by customs.

It is the customer's responsibility to reply correctly to this email and provide the requested information within a maximum of 10 calendar days from our first contact.

🚫 No response or incomplete information

If the customer does not provide the required details within 10 calendar days of being notified, and the order is held or returned by customs:

No refund will be issued.

The customer will lose the right to a refund of the order amount, as failure to meet this obligation constitutes a breach of our Terms and Conditions.

The customer acknowledges that this policy applies to all international orders requiring additional tax or identification documents.

📦 Tracking and support

If you have any questions or issues with your delivery, you can contact our support team by email:
📧 driiftart.store@gmail.com

Please include your order number in the subject line so we can help you more quickly.

⚠️ Important note

Compliance with local customs regulations is the buyer's responsibility.
DriftArt is not responsible for any delays, additional charges or returns caused by missing documentation or a failure to respond in time.

⏱️ How long will my order take to arrive?

Order processing:
All orders are processed within 2–4 working days before dispatch.

🇪🇸 Spain

Estimated delivery time: 7–12 working days.
Delivery times may vary slightly due to bank holidays, customs checks or weather conditions.

🇬🇧 United Kingdom (UK)

Estimated delivery time: 7–10 working days.
Delivery times may vary slightly due to bank holidays, customs checks or weather conditions.

🇺🇸 United States (USA)

Estimated delivery time: 5–7 working days.
Orders are processed promptly to ensure delivery within the stated time frame.

🌎 Latin America (LATAM)

Estimated delivery time: 15–20 working days.
Times may vary depending on the country and local customs procedures, but we'll always keep you updated with your order's tracking number.

📮 Order tracking

Once your order has been processed and dispatched, you'll receive a confirmation email. Shortly afterwards, we'll send you your tracking number so you can follow your parcel in real time.

💸 How much does delivery cost?

Delivery costs are calculated automatically at checkout and may vary depending on the destination country. In many cases, we offer free delivery on selected products or during special promotions.

🛃 Customs and taxes

In most cases, orders do not incur any additional charges. However, some countries may apply customs duties or import taxes. These costs are the buyer's responsibility. We recommend checking your country's import regulations before placing your order.

📦 Delivery issues

If your order is delayed beyond the estimated delivery time or arrives damaged, please contact us at driiftart.store@gmail.com. We'll be happy to help and sort out any issues.