Refund policy
Returns Policy
We have a 30-day returns policy, which means you have 30 days from receiving your order to request a return.
To be eligible for a return, your item must be in the same condition you received it: unused, with its tags and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at driiftart.store@gmail.com. Please note that returns must be sent to the following address: Passeig de Torras i Bages, 29, Sant Andreu, 08030 Barcelona, Spain.
If your return is accepted, we'll send you a returns label along with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, please don't hesitate to email us at driiftart.store@gmail.com.
Damages and Issues
Please inspect your order as soon as it arrives. If the item is faulty, damaged or you've received the wrong item, contact us straight away so we can look into the issue and put things right.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), personalised products (e.g. special orders or engraved items) and personal care items (e.g. cosmetics). We also cannot accept returns of hazardous materials, flammable liquids or gases.
If you have any questions about a specific item, please get in touch.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to make sure you get what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.
14-Day Cancellation Period (European Union)
Notwithstanding the above, if your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification.
As with our general policy, the item must be in the same condition you received it: unused, with its tags and in its original packaging. You'll also need your proof of purchase.
Refunds
We'll let you know once we've received and inspected your return, and confirm whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 working days. Please remember that your bank or card provider may take some additional time to process and post the refund.
If more than 15 working days have passed since approval and you still haven't received your refund, please contact us at driiftart.store@gmail.com.
✅ When a refund applies
You may request a refund only in the following circumstances:
The product arrives damaged, faulty or incorrect.
The order is lost in transit (as confirmed by the courier).
The refund request is made within the first 14 calendar days of delivery.
To process a refund, please email driiftart.store@gmail.com with your order number, photos of the product (where applicable) and a brief description of the reason.
🚫 When a refund does NOT apply
No refund will be issued if the customer:
Fails to provide the information required by customs (such as a tax ID or national ID number) within the stated time frame.
Does not respond to emails from the DriftArt team regarding the release of the order.
Has their order held or returned by customs authorities due to missing documentation or incorrect details.
Requests a refund after 10 calendar days without having met the shipping or delivery requirements.
Has used, modified or damaged the product.
Simply changes their mind or decides not to accept the order.
In any of these cases, this is considered a breach of our Terms and Conditions, and DriftArt is under no obligation to issue refunds or replacements.